Customer service and relationship management
Banking experience in receiving customer needs, organizing information, follow-up, and maintaining service quality.
Professional experience · From the CV
Professional Experience
A practical career path in banking customer service and relationship management, supported by operational follow-up experience and a clear understanding of systems, procedures, and structured work environments.
Documented career sequenceBSF / SABQuality and ISO standardsBusiness and property coordination
Professional summary for employers
My experience combines customer service and relationship management, request follow-up, procedural commitment, and work in environments where accuracy, confidentiality, organization, and professional communication are essential.
Procedural and compliance awareness
Daily exposure to accounts, cards, financing, data updates, AML requirements, and structured escalation.
Accurate operational follow-up
Coordination of maintenance, rents, invoices, expenses, appointments, and reminders using Excel.
Career milestones that built my experience
The following roles shaped my experience in banking customer service, relationship management, operational follow-up, and procedural commitment.
Dec 2020 – Jul 2025
Family Business and Property Coordinator
Private/family support · Jeddah
Practical experience managing multiple daily responsibilities requiring precise follow-up and sound judgment with different parties.
- Coordinated maintenance, rents, invoices, and monthly expenses.
- Followed appointments, reminders, and daily operational details.
- Used Excel and organized reminders to reduce missed follow-ups.
Employer value: operational discipline, follow-up ownership, and attention to practical details.
Feb 2013 – Nov 2020
Customer Service Officer
Banque Saudi Fransi — BSF
Customer-facing banking experience in a structured environment requiring confidentiality, accuracy, and service quality.
- Opened, updated, reactivated, and closed accounts according to procedure.
- Handled cards, financing requests, and customer follow-up.
- Coordinated with AML and relevant internal departments when needed.
Employer value: customer handling, banking procedures, and organized escalation.
Dec 2011 – Jan 2013
Customer Service Officer
SAB / Saudi Hollandi
Early banking branch experience focused on customer requests and day-to-day service support.
- Supported account services and Mada card requests.
- Handled customer issues and escalated when appropriate.
- Contributed to cross-selling and service guidance inside the branch.
Employer value: branch-service foundation and customer-communication practice.
Jan 2008 – Apr 2008
Quality Assurance Officer
Zuhair Fayez Partnership
Exposure to quality standards and documentation through ISO-related work.
- Supported organized documentation and quality-related follow-up.
- Gained early understanding of standards, process discipline, and documentation accuracy.
Employer value: quality mindset and respect for structured processes.
How this experience can add value
Professional customer service and relationship handling
Understanding customer needs, handling requests calmly, communicating clearly, and escalating matters when needed.
Operational follow-up and coordination
Tracking tasks, dates, requests, and small details that affect the final outcome.
Learnability and technology use
Combining practical experience with a continued interest in digital tools and productivity.
I would be glad to discuss a suitable professional opportunity
If my experience matches a role in customer service, relationship management, banking, operations, or administrative coordination, I welcome contact from employers and recruiters.