Practical banking experience
Direct customer-facing experience covering accounts, cards, financing, escalation, and request follow-up in structured banking environments.
Rami Bamanie · Professional CV
Rami Bamanie — Customer Service and Relationship Management Professional with Saudi Banking Experience and an IT/MIS Background
A professional profile for employers and recruiters, presenting my experience in customer service and relationship management within the Saudi banking sector, supported by an Information Technology / Management Information Systems background and a practical interest in digital tools and artificial intelligence. I am open to suitable job opportunities where service quality, follow-up, and continuous learning can add value.
Jeddah, Saudi ArabiaBanking experienceCustomer relationshipsIT / MIS background
Professional snapshot
A focused summary of banking experience, relationship-management skills, technical background, and downloadable CV.
Service and relationship management
Building trust, handling problems calmly, managing pressure, and providing a clear professional customer experience.
Organization and follow-up
Daily coordination, tracking payments, maintenance, appointments, and details using Excel and reminders.
Technical learning mindset
IT/MIS foundation with practical interest in AI, WordPress, WooCommerce, SEO, and user experience.
What I aim to contribute at work
My strongest value is the combination of a service mindset, procedural discipline, and continuous learning in environments where accuracy, confidentiality, and professional communication matter.
Professional customer service and relationship management
Understanding customer needs, communicating clearly, and following requests through to an appropriate result.
Accuracy and compliance in organized environments
Respecting policies, confidentiality, escalation paths, and documentation requirements.
High learnability and practical use of technology
Using digital tools to improve productivity, organization, and customer experience.
Career journey summary
A concise view of the professional path reflected in the CV.
Jan 2008 – Apr 2008Zuhair Fayez Partnership
Quality assurance exposure connected with ISO standards and organized documentation.
Dec 2011 – Jan 2013SAB / Saudi Hollandi
Customer-service banking experience including accounts, Mada cards, cross-selling, issue handling, and escalation.
Feb 2013 – Nov 2020Banque Saudi Fransi — BSF
Longer banking customer-service experience covering accounts, cards, financing, AML-related coordination, and service follow-up.
Dec 2020 – Jul 2025Family business and property coordination
Operational follow-up for maintenance, rents, invoices, expenses, appointments, and daily coordination.
Skills and projects supporting the profile
The projects are shown only as evidence of initiative, learning, user thinking, and practical application.
Core work skills
Customer service, relationship management, follow-up, organization, compliance awareness, and professional communication.
View skillsWordPress / SEO application
Practical learning through personal digital projects, content structure, user experience, and website management.
View projectsProduct thinking and AI
Interest in simplifying information, improving workflows, and using AI tools carefully and practically.
View education and trainingI welcome suitable professional opportunities
If my background is relevant to a role in customer service, relationship management, banking operations, administrative coordination, or digital-support work, I would be glad to hear from employers and recruiters.